Refund policy

We want you to love what you ordered. If you received a damaged or defective item, contact us within 3 days of delivery at pitstoppets@outlook.com with a photo and your order number.

Eligible cases:

• Damaged or defective products will receive a replacement or full refund
• Wrong item received will be exchanged at no cost

We do not accept returns due to change of mind, as all products are made to order. In exceptional cases where a return is accepted:

• Return shipping costs will be the responsibility of the customer
• The item must be unused and in perfect condition

Return Window

If no issue is reported within 3 days of delivery, the product will be considered accepted.

Refunds

Refunds (if applicable) will be processed once the returned item is received and inspected. Processing times may vary depending on the payment provider. Pit Stop Pets reserves the right to refuse any return that does not meet these conditions.